Complaints

Annoying that you are not satisfied. We’d rather avoid that. Whatever the reason, we’ll get to work quickly.

You can mail your complaint to info@vriendelijkordehouden.nl
We will treat your complaint confidentially.

After receiving your complaint, you will receive a confirmation of receipt within a week. Our goal is to have the complaint resolved within four weeks. If a longer period is needed to investigate, you will be notified within the four-week period, explaining the delay. You will also be given an indication of when we believe we will be able to give you a definitive answer.